Free Shipping? Yes
Low Minimum (varies, check page header for current)*
No Minimum for sets of Strings and select accessories at JACKS
All items are eligible for free or reduced shipping when combined order total is over the current minimum (see page headers). Many items, such as strings, ship free with no minimum. Shipping charges, if any, are shown in the shopping cart. No need to enter check out or log in, just enter the shipping zip code.
*Some oversize/weight items will incur discounted shipping charges. Free or Cost Saver usually ships within 2-4 days and delivered within 7-14 days. Standard usually ships within 1-2 days and delivered within 3-6 days. Expedited processing and shipping for 3 day, 2nd day and Next Day available on select items by request.
*Returns for refund are for product purchase price only. Free or Reduced Shipping indicates shipping costs are included in your order total and are deducted from returns for refund only.

Drop any product into the cart, enter shipping zip code and choose "Free or Reduced" or "Standard" shipping and the shipping cost, if any, is calculated for you.  Free or discounted shipping is available in the continental US only. Certain items are for replacement or repair only and may incur restocking and processing fees if returned and accepted for refund. Please note: Purchase orders requiring terms may not apply.

International Orders: Canadian and UK orders accepted with PayPal confirmed shipping address. Shipping charges are calculated on a per order basis and may be obtained ahead of your order by contacting CustomerService@JacksMusicStore.com All other international orders must be submitted by sending your saved cart via email to Jacks. Bank to Bank payment through IAT (International ACH Transfer) is fast and economical. We are sorry, but international credit cards that cannot be verified through AVS (address verification system) cannot be accepted. You can trust Jacks International Music Retail and Wholesale Departments to provide the best possible price and service to our World Wide Friends. Please note: IAT is different than BWT (Bank Wire Transfer). Wire transfers incur additional fees and all fees are the responsibility of the purchaser.

Jacks “No Hidden Policies” Policy

Jacks Best Price Guarantee.

We will meet or beat any advertised deal. Even after the sale for up to 30 days.

At Jacks, we promise to give you our best price every time. Buy with confidence at Jacks.

Jacks 100% Plus Satisfaction Guarantee - Return Policy

  • The people at Jacks are ready to help. We may choose to waive or modify any of our policies to provide exceptional service to our valued customers. Email customerservice@jacksmusicstore.com to obtain a service ticket. Reference this unique ticket when you call or email. You will always get someone who cares at Jacks. If you don't, let me know, I'm Jack, now you know. youknowjack@jacksmusicstore.com
  • Jacks Music Store reserves the right to refuse service for abusive behavior, repeated violations of policy, fraudulent behavior as determined by our sole discretion.
  1. Up to 30 days from the date of shipment. Some items, such as orchestra stringed instruments and high end instruments are limited to 10 days. Some items are excluded from return for refund, such as harmonicas and opened software and some electronics. Ask about our extended return policy.
  2. Returns for Refund are for purchase price less shipping costs. Certain items must be unopened and unused for return eligibility. Other exceptions also apply, see below
  3. Shipping for replacement of defective items, in most cases will be prepaid or reimbursed. Eligible Returns for refund are for purchase price only. Note: Certain items such as harmonicas, copyrighted media, consumables are subject to the manufacture's policies and regulated by law. 
  4. Plase keep item(s) in "factory fresh" condition, showing no signs of wear or abuse, to assure full refund. All original packaging, manuals and accessories included. Do not remove any labels or protective covering.
  5. Obtain a Return Authorization from returns@jacksmusicstore.com  Returns are not accepted without an RA.
  6. If your return does not meet these requirements or it otherwise ineligible, there may be a processing fee and/or your return could be sent back to you.
  7. Some products can not be returned for refund, such as custom made cables, harmonicas, many microphones, lighting and effects. Check before purchasing. No refunds on special orders.
  8. Parts are non returnable for refund or exchange. 
  9. Refused Shipments will incur additional shipping and labor charges. Please contact Jacks for return authorization and return instructions to avoid additional expenses.
  10. "Children's Musical" and "Musical Gifts"  categories are excluded from our normal return policies. Please remember when purchasing from these categories that you are purchasing toys and trinket like items that may not be intended to fully function as musical instruments.
  11. Jacks Retail is intended for end users only. If you are, or represent, a reseller, wholesaler, distributor or purchasing agent, please contact our Business to Business department for available discounts and terms. .

Additional information is available upon request or as may be required. Every visitor, customer and order is important to us 
For more policy detail click here.

Buy with confidence from Jacks
 

Policy subject to change without notice. Some exceptions and restrictions may apply. Not responsible for typographical errors or changes by manufacturers in color or specification.

 
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Sets of
Strings Ship Free

Free or Cost Saver Shipping
Low Minimum $39
*Free or reduced on all qualifying orders

Call Center open for Friendly Assistance with your purchase!
*Open Daily 9:30am - 7:00pm est
*closed 1:30 - 3:00 for lunch. Limited Saturday. Closed Sunday.