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Thousands of music products online!

Shipping Policy

At Jacks,  just drop any product into the cart, enter your zip code, no other information is necessary, and the shipping and handling cost is calculated for you based on actual shipping costs. Items marked "Free Shipping"   (continental US only) include the cost of regular ground shipping in the purchase price. Some oversize items such as drums sets or large cases may require additional shipping. Jacks will notify you before processing your order.

International Orders: Canadian and UK orders accepted with PayPal confirmed shipping address. Additional shipping may be required. Other international orders, inquire by phone or email. Secure payment required. We are a most trusted international music retailer.

Jacks “No Hidden Policies” Policy

Jacks Lowest Price Guarantee.

We will meet or beat any advertised price. Even after the sale for up to 30 days.

At Jacks, we give you our best price every time. That’s our promise. Buy with confidence at Jacks.

Jacks Satisfaction Guarantee - Return Policy

We'll point out the main things for you to remember here.
Click here for the full text

  1. You have 45 days from the date of shipment to have your return shipped and provide us with tracking. You have 30 days to request your return.
  2. Shipping, Insurance and appropriate packing is your responsibility.
  3. Item must be in “factory fresh” condition, showing no signs of wear or abuse. All original packaging, manuals and accessories included. Do not remove any labels or protective covering.
  4. Obtain a Return Authorization number from the . Returns are not accepted without it.
  5. If your return does not meet these requirements, there may be a handling fee and/or your return could be sent back to you.
  6. Some products can not be returned for refund, such as custom made cables, harmonicas, most microphones and special orders. Check before purchasing.
  7. Refused Shipments: Will incur additional shipping and labor charges. Please contact Jacks for return authorization and return instructions.

Buy with confidence from Jacks