Jacks - The Online Music Store You Can Trust         Find:
Phone Hours: 10am-5pm Mon-Fri, 7pm-11pm Tue-Thur, 2-5pm Sat-Sun est      Using:
                         Call 800-715-2257 (800-71JACKS) or 989-743-5225       In:

Thousands of music products online!

Jacks “No Hidden Policies” Policy

Jacks Music Store Policy Details

Jacks Music Store. The Musicians direct connection for musical instruments and equipment.

The following policy is necessary to maintain our savings and service for our customers.

Internet access, a valid email address and telephone number are required. We do not share your information, ever.

4 ways to order! On Line, toll free live call  800.715.2257 (800-71JACKS)  ,Walk In or Fax 989-743-1220.

Shipping Policy

At Jacks,  just drop any product into the cart, enter your zip code, no other information is necessary, and the shipping and handling cost is calculated for you based on actual shipping costs. Items marked "Free Shipping"   (continental US only) include the cost of regular ground shipping in the purchase price. Some oversize items such as drums sets or large cases may require additional shipping. Jacks will notify you before processing your order.

International Orders: Canadian and UK orders accepted with PayPal confirmed shipping address. Additional shipping may be required. Other international orders, inquire by phone or email. Secure payment required. We are a most trusted international music retailer.

We can ship most orders to APO addresses.

No minimum order.

Each Jacks order is reviewed by an order specialist. Expedited delivery service is available and quoted upon request. Orders to Alaska, Puerto Rico and Hawaii may require additional shipping.

Estimated delivery date is determined by UPS time in transit charts and cannot be considered a guarantee.

Orders cannot be cancelled or edited after processing for shipment. If your order has already been processed for shipment, your return will be subject to our return policy.

Use the comment area on the order form for any special requests or specifying size and color when applicable.

Any comments or suggestions are welcome.

We accept Discover, Visa and MasterCard, American Express, PayPal, certified check, bank money order and wire transfers. Personal and business checks are accepted but will delay your order 7-10 days pending clearance from the bank.

All merchandise is new, factory fresh unless otherwise noted.

45 day Customer Satisfaction Return for exchange or refund:

Defective returns:

Damaged in Shipment:

Warranty claims:

Refused Shipments:

Policy subject to change without notice. Some exceptions and restrictions may apply. Not responsible for typographical errors.

 

Buy with confidence from Jacks