Email, Phone, Website, for all your shopping needs.
Sales People are generally available Monday - Thursday 1pm - 5:00pm EST.
We are always available via email.
There are 3 ways to navigate our website.
*Shopping by category, browsing products. Most popular.
*Site Search using model number and/or pertinent text
*Shop by Brand.
Results and category pages can be prioritized by "Best Seller", "Sale", "Latest Products" "Price" or "Name"
Note with the search function, you can narrow your search by category from
the home and other parent pages.
Free Shipping, No Minimum
Shipping charges, if any, are shown in the shopping cart. No need to log in or enter any information other than the shipping zip code.
STRING Sets Null Profit, SHIP FREE No Minimum.
*Some oversize/weight items will incur discounted shipping charges. "Free
Shipping" is a marketing term and indicates shipping costs are included in the
price of your order total. Compare the bottom line at Jacks with price, quality
and service for the best online shopping experience.
If you have any special instructions or comments about your order, you can add
them to the
Special Instructions/Comments field on the 1st check out page.
Your Account at Jacks:
This will allow speedy and convenient review and click through for your orders. We do not share your
information. As a privately held independent company, we can guarantee the
privacy of our networks, servers and business model. We do not use "Market
Place" shopping sites where personal information is used and sold for use by
"partners" or other marketing.
Information is encrypted and stored on our dedicated PCI compliant
servers. If you are
paying by PayPal, we do not collect payment information. Only shipping and
billing addresses are used for fulfillment and verification of all orders.
Your Order Status:
You can log in to your account any time,
http://jacksmusicstore.com/my_account/ or email
Please note: Tracking information may not be available immediately, nor do all
carriers offer tracking services. When choosing Free or reduced Cost Saver, please allow
5-10 days for delivery. For faster shipping and handling, you can choose "Standard Shipping" 3-7 days
for your order.
Music and Instructional Books and DVDs may ship via "Media Mail" and usually arrive within 7-10 days but can take as long as 14 to 20 days.
Customer Service and Returns:
Our customer service and returns department is dedicated and prepared to resolve
your requests in
a fast, accurate and courteous manner. We understand how frustrating and
disappointing it can be when
your order is not perfect. Our goal is 100% satisfaction 100% of the time.
Please let us know how we're doing.
Shopping Portals - Seller Reviews: Jacks Music Store does not particpate in Shopping Portals or respond to Seller Ratings Review Programs. If you have a complaint, let us know so we can fix it right away. Independently owned and operated on private dedicated servers and switches located in Michigan, Jacks and River Rock Supported Ecommerce sites, more reliable and secure than typical large scale hosting providers or resellers using them.