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Our offices and call center are located in
Corunna Michigan, USA. When you call Jacks, you
will always get someone from our company ready to help.
Finding products:
There are 3 ways to navigate our website. The search bar near the upper
right of every page.
The Category "drill down" to specific products or groups of products found in
the left panel of every page.
The Browse by Manufacturer link near the top of the left panel.
Note with the search function, you can narrow your search to one category.
The default search works in most cases, but you can choose "Any Keywords"
for more results if needed.
You can also email
HelpDesk@JacksMusicStore.com .
And you can call 1-989-743-5225.
Anytime.. Though we have specific order and customer service phone hours, many
times there is
someone available 24/7 that can help you.
Shipping Cost:
To get your shipping costs, if any, all you need to do is drop your order into
the cart and enter
the shipping zip code.
Special Instructions:
If you have any special instructions or comments about your order, you can add
them to the
Special Instructions/Comments field on the 1st check out page.
Your Account at Jacks:
This will
allow you to login to Jacks anytime to get order status. We do not share your
information ever, and
all private information is encrypted and stored on our proprietary PCI compliant
servers. We do not store the credit card
security value. If you are
paying by PayPal, then only your order information is saved for your review.
Your Order Status:
You can log in to your account any time,
http://jacksmusicstore.com/my_account/ or email
helpdesk@JacksMusicStore.com
or call 1-989-743-5225 for order status.
Customer Service and Returns:
Our customer service and returns department is dedicated and prepared to resolve
your requests in
a fast, accurate and courteous manner. We understand how frustrating and
disappointing it can be when
your order is not perfect. Our goal is 100% satisfaction 100% of the time.
If you ever feel you have not received the customer service you deserve, then we
have failed and want to
make good on our commitment to you. Please let us know if you are not completely
satisfied so we can
do everything in our power make it right.
Email:
customerservice@JacksMusicStore.com
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