Finding products: Website, Email, Phone
Orders and product info Call 989-743-5225 (JACKs)
Daily, 9:30am - 7:00pm EST , closed for lunch 1:30 - 3:00pm
There are 3 ways to navigate our website. Site search,
Category/Department or Manufacturer. Our advanced proprietary site search
technology takes just a bit longer, but will return relevant results that can
be filtered using the drop down by price, sale items, most recent additions,
shopping" the categories are very helpful.
Note with the search function, you can narrow your search by category from
the home page.
The default search works in most cases, but you can choose "Any Keywords"
for more results if needed. The site search may take a few moments but well
worth the wait as our site search technology thoroughly checks our inventory for
Free Shipping, Low Minimum (varies) and No Minimum
Check the Header on every page for current minimum
STRINGS and select accessories
SHIP FREE AT JACKS
Shipping charges, if any, are shown in the shopping cart. No need to log in or
enter any information other than the shipping zip code.
*Some oversize/weight items will incur discounted shipping charges. "Free
Shipping" is a marketing term and indicates shipping costs are included in the
price of your order total. Compare the bottom line at Jacks with price, quality
and service for the best online shopping experience.
If you have any special instructions or comments about your order, you can add
them to the
Special Instructions/Comments field on the 1st check out page.
Your Account at Jacks:
This will allow speedy and convenient review and click through for your orders. We do not share your
information. As a privately held independent company, we can guarantee the
privacy of our networks, servers and business model. We do not use "Market
Place" shopping sites where personal information is used and sold for use by
"partners" or other marketing.
Information is encrypted and stored on our dedicated PCI compliant
servers. If you are
paying by PayPal, we do not collect payment information. Only shipping and
billing addresses are used for fulfillment and verification of all orders.
Your Order Status:
You can log in to your account any time,
http://jacksmusicstore.com/my_account/ or email
Please note: Tracking information may not be available immediately, nor do all
carriers offer tracking services. When choosing Free Cost Saver, please allow
5-8 business days for delivery. Music and Instructional Books and DVDs may ship
via "Media Mail" and usually arrive within 7-10 days but can take as long as 14
to 20 days. For faster shipping and handling, you can choose "Standard Shipping"
for your order.
Customer Service and Returns:
Our customer service and returns department is dedicated and prepared to resolve
your requests in
a fast, accurate and courteous manner. We understand how frustrating and
disappointing it can be when
your order is not perfect. Our goal is 100% satisfaction 100% of the time.
If you ever feel you have not received the customer service you deserve, please let us know so we can
do everything in our power to make it right.