ReadMe First! The best place to get started at Jacks.
Our offices and call center are located in
Corunna Michigan, USA.
When you call Jacks, you
will always get someone from our
company ready to help.
Finding products:
There are 3 ways to navigate our website. The search bar near the upper
right of every page.
The Category "drill down" to specific products or groups of products found in
the left panel of every page.
The Shop by Brand link near the top of the left panel.
Note with the search function, you can choose "All Keywords" "Any Keywords"
or "Exact Phrase".
If you don't get the results you want, try searching with a different search condition. You can also narrow your search to a top category by choosing from the drop down
list.
You can also email
HelpDesk@JacksMusicStore.com .
And you can call 1-800-71JACKS (800-715-2257).
International and Alaska call
989-743-5225
Anytime.. Though we have specific order and customer service phone hours, many
times there is
someone available 24/7 that can help you.
Shipping Cost:
To get your shipping costs, if any, all you need to do is drop your order into
the cart and enter the shipping zip code. Our site will calculate your shipping.
Special Instructions:
If you have any special instructions or comments about your order, you can add
them to the
Special Instructions/Comments field on the 1st check out page.
Your Account at Jacks:
During the checkout process, you will be required to choose a username and
password. This will
allow you to login to Jacks anytime to get order status and make future orders a
snap! We do not share your
information ever, and
all of your sensitive information is encrypted. We do not store the credit card
security value. If you are
paying by PayPal, then only your order information is saved for your review.
Your Order Status:
You can log in to your account any time,
http://jacksmusicstore.com/my_account/ or email
helpdesk@JacksMusicStore.com
or call 1-800-715-2257 or 989-743-5225 for order status.
Jacks Enewsletter:
Get the latest news, specials and savings offered exclusively to our
Enewsletter subscribers. Your subscription is secure with Jacks, where we
privately develop and host all of our internet solutions on our own state of the
art servers with the deployment of the highest level security appliances.
Jacks, your independent music dealer in every way.
**Enewsletter service provided by Rock Enews from
Rock Ecommerce, a River Rock Company.
Jacks Pricing Policy:
Consider taking a few moments to use this link wherever you find it.
Often, our distributors and manufacturers place limits on the pricing we can
advertise. But, it's nobodies business but yours and ours when it comes down to
the sale. There are always other considerations and we are willing to listen to
you, so let us know what you have in mind and we will do our best to make it
happen. Sometimes, it's just something that doesn't seem right or make sense to
you. While we take great care in the design of our website, sometimes a bug can
cause unexpected results. We appreciate having these things pointed out to us
and will return the favor in extra care and savings to you..
Customer Service and Returns:
Our customer service and returns department is dedicated and prepared to resolve
your requests in
a fast, accurate and courteous manner. We understand how frustrating and
disappointing it can be when
your order is not perfect. Our goal is 100% satisfaction 100% of the time.
If you ever feel you have not received the customer service you deserve, then we
have failed and want to
make good on our commitment to you. Please let us know if you are not completely
satisfied so we can
do everything in our power make it right.
